by Mike Smerklo | Mar 9, 2016 | Entrepreneurship, Leadership
For any recurring revenue business, there are seven key reasons why the Customer Success function should report directly to the CEO and NOT the Head of Sales. Customer success has (finally) started to become an established function within SaaS companies. As a startup...
by Mike Smerklo | Dec 28, 2015 | Life
Part 2: My proven 6-step approach to forging the right career path makes none other than YOU into your own personal mentor with the wisdom of a business tycoon and the investment of a close relative. In my last post I covered the first three steps in my GRAMPS method,...
by Mike Smerklo | Dec 1, 2015 | Life
Part 1: My proven 6-step approach to forging the right career path makes none other than YOU into your own personal mentor with the wisdom of a business tycoon and the investment of a close relative. Sometimes being an ass-kicker can be a liability – but it doesn’t...
by Mike Smerklo | Nov 2, 2015 | Entrepreneurship, Leadership
Having covered all the pitfalls to scaling a sales team, now I can share the 5-step formula for “finding the right cat.” It’s your key to scaling a sales team and taking your business from start-up into hyper-growth mode. Part 4: or Can I Finally I See the Damn...
by Mike Smerklo | Oct 26, 2015 | Entrepreneurship, Leadership
How to scale a sales team and take your business into hyper-growth mode. In this post, I’ll talk about how to sort out what capabilities are specific to your particular selling process so you can screen for those skills in the interview process. Part 3: Why Is a...
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