by Mike Smerklo | Mar 9, 2016 | Entrepreneurship, Leadership
For any recurring revenue business, there are seven key reasons why the Customer Success function should report directly to the CEO and NOT the Head of Sales. Customer success has (finally) started to become an established function within SaaS companies. As a startup...
by Mike Smerklo | Nov 2, 2015 | Entrepreneurship, Leadership
Having covered all the pitfalls to scaling a sales team, now I can share the 5-step formula for “finding the right cat.” It’s your key to scaling a sales team and taking your business from start-up into hyper-growth mode. Part 4: or Can I Finally I See the Damn...
by Mike Smerklo | Oct 26, 2015 | Entrepreneurship, Leadership
How to scale a sales team and take your business into hyper-growth mode. In this post, I’ll talk about how to sort out what capabilities are specific to your particular selling process so you can screen for those skills in the interview process. Part 3: Why Is a...
by Mike Smerklo | Oct 19, 2015 | Entrepreneurship, Leadership
How to scale a sales team and get your business into hyper-growth mode. In Part 1 we established that salespeople are like cats – in this post, I’ll talk about how to identify the type of “cat” you want across your sales organization. Part 2: On Crazy Ideas and...
by Mike Smerklo | Oct 6, 2015 | Entrepreneurship, Leadership
How to scale a sales team and take your business into hyper-growth mode, starting with a personal insight that demystifies the nature of a good salesperson so you can build out a killer team. Part 1: On the Origin of Species “Good salespeople…. I have no idea how to...
by Mike Smerklo | Sep 8, 2015 | Leadership
In this series, I unveil my secret formula for being discerning when it comes to recurring revenue businesses as an investment opportunity – and how to avoid acting like a two-year-old in the process. It comes as no surprise that children act with impulsivity,...
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