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Should the Customer Success Function Report to the Head of Sales or the CEO?

Should the Customer Success Function Report to the Head of Sales or the CEO?

by Mike Smerklo | Mar 9, 2016 | Entrepreneurship, Leadership

For any recurring revenue business, there are seven key reasons why the Customer Success function should report directly to the CEO and NOT the Head of Sales. Customer success has (finally) started to become an established function within SaaS companies. As a startup...
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