by Mike Smerklo | Mar 9, 2016 | Entrepreneurship, Leadership
For any recurring revenue business, there are seven key reasons why the Customer Success function should report directly to the CEO and NOT the Head of Sales. Customer success has (finally) started to become an established function within SaaS companies. As a startup...
by Mike Smerklo | Sep 23, 2015 | Entrepreneurship
In Part Three of this series, I dig into my “secret formula” for being discerning when it comes to recurring revenue businesses as an investment opportunity – and how to apply it to make that revenue STICKY SWEET! In my last post, Feel the Churn, I covered...
by Mike Smerklo | Sep 15, 2015 | Entrepreneurship
In Part Two of this series, I unveil my secret formula for being discerning when it comes to recurring revenue businesses as an investment opportunity – and how to avoid feeling THE CHURN! In the last post, I Scream, You Scream, We All Scream for Recurring Revenue, I...
by Mike Smerklo | Sep 8, 2015 | Leadership
In this series, I unveil my secret formula for being discerning when it comes to recurring revenue businesses as an investment opportunity – and how to avoid acting like a two-year-old in the process. It comes as no surprise that children act with impulsivity,...
Recent Comments